Summary - GRI Social Performance Indicators
| LA1 | Breakdown of staff by type, contract, and region Not applicable |
| LA2 | Turnover by age, gender, and region See ‘Our People, Our Priority’ |
| LA3 | Benefits provided to full-time employees that are not provided to temporary or part-time employees The company practice in relation to benefits provided to full-time, temporary or part-time employees take account of the provisions of the Protection of Employees (Part Time Work) Act, 2001 and the Protection of Employees (Fixed Term Work) Act, 2003. |
| LA4 | Percentage of employees covered by collective bargaining agreements An estimated 80% of Coillte employees are covered by collective bargaining agreements. |
| LA5 | Minimum period of notice for operational changes The Company engages fully on all aspects of significant operational change, including timeframes, with the unions representing staff. |
| LA6 | Percentage of total workforce represented in formal health and safety committees (additional) 100% of Group industrial workforce. All Coillte Group employees are encompassed by health and safety procedures aimed at ensuring consultation and information transfer. |
| LA7 | On-the-job accidents and illness Group Incident Rate (OSHA) 2.4. 251 lost days involving group staff in 2009. No fatalities involving staff. |
| LA8 | Programs for management of serious diseases Safety and skills training on-going. Risk assessment procedures in place. Employee Assistance Programme in place. |
| LA9 | Health and safety topics covered in formal agreements with trade unions. (additional) Structured procedure are in place to ensure that health and safety topics are addressed and any issues arising are dealt with through consultation between the parties. |
| LA10 | Average hours of training per year per employee by employee category (additional) Data in respect of operational based training is recorded and available. The company is currently putting in place a system which will provide comprehensive reporting on employee training data across the Group for future reports. |
| LA11 | Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings (additional) The Coillte Group is committed to employee continuous learning and development and supports broader learning through an Employee Own Development Initiative and through its Performance Management Employee Development (PMED) programme. |
| LA12 | Percentage of employees receiving regular performance and career development reviews (additional) The Coillte Group operates Performance Management/Employee Development process which provides regular performance and career development reviews to almost 60% of employees. The remainder are covered by production linked payments systems which provide ongoing performance related data and are in receipt of an ongoing skills assessment and interventions where necessary. |
| LA13 |
Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity See Social Section - Age Profile and Gender Balance Tables |
| LA14 | Ratio between salaries of men and women The Coillte Group is an Equal Opportunity Employer and is fully compliant with current relevant legislation |
| HR1 | Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening None |
| HR2 | Suppliers assessed as regards respect of human rights None |
| HR4 | Cases of discrimination None |
| HR5 | Risks for right to freedom of association and collective bargaining All staff have the right to be members of a staff representative body. At present 80% of all staff are member of such bodies |
| HR6 | Risks for use of juvenile labour None |
| HR7 | Risks for use of forced labour None |
| HR8 | Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. (Additional) Not relevant to Coillte |
| HR9 | Total number of incidents of violations involving rights of indigenous people and actions taken. (Additional) None |
| SO1 | Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting Coillte operates a procedure for the assessment of the environmental and social impacts of forest operations, enterprise developments, including protection, mitigation and enhancement measures at all sites. This procedure is audited annually as part of forest certification and is considered to be effective |
| SO2 | Analysis for risks related to corruption None |
| SO3 | Staff trained in the prevention of corruption The Coillte Group has an Internal Audit Division and has in place a comprehensive policy on Ethics in the Workplace to which all employees are required to adhere |
| SO4 | Actions taken following cases of corruption Nil. Coillte has Internal Audit Procedures which address this matter. In addition, the company has a Disciplinary Procedure, agreed with the unions representing employees in the company. These are in addition to the standard year-end Financial Audit and normal recourse to the provisions of civil law |
| SO5 | Positions concerning public policy and lobbying Coillte does not make policy but where appropriate, Coillte makes a contribution to development of policies in forestry, renewable energy, green procurement and carbon sequestration, or other appropriate areas of interest to the group |
| SO7 | Legal actions for anti-competitive behaviour One since the company was established and the case was ultimately withdrawn |
| SO8 | Sanctions for non-compliance with laws or regulations Nil |
| PR1 | Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and service categories subject to such procedures Coillte: forest certification assesses health and safety matters. In addition, Coillte operates a HIRA Procedure which dictates that prior to commencing operations on any Coillte site, a Hazard Identification Risk Assessment (HIRA) is carried out to identify, assess and control risk Medite: Forest certification, CARB Certification SmartPly: Lifecycle stages - production process only |
| PR2 | Total number of incidents of non-compliance with regulation and voluntary codes concerning health and safety impacts of products and services during their life cycle Coillte: In relation to forest certification, Coillte has always retained its certificate. However, there have been a number of recommendations and Corrective Actions, all of which Coillte has addressed to the satisfaction of Auditors Medite: None SmartPly: None |
| PR3 | Type of product and service information required by procedures and percentage of significant products and services subject to such information requirements Medite: Labelling Requirements: CARE; CE Marking: Product Identification; bar codes. Commercial documents – as per labelling. All products are subject to such information requirements SmartPly: Board labelling requirements; packaging labelling, installation instructions, MSDS, brochures. All products are subject to such information requirements. |
| PR4 | Non-compliance with regulations concerning product and service information and labelling Coillte: None Medite: None SmartPly: None |
| PR5 | Practices related to Customer satisfaction, including results of surveys measuring customer satisfaction (additional) Customer Satisfaction has been identified as a key objective for the Coillte group. In this regard, a third party has been commissioned to carry out a customer satisfaction survey across all of the business areas. This survey will form a baseline to measure future performance against and identify areas for improvement in service delivery as well as products and service offerings. This work builds on the existing customer service initiatives including: A specialised Issue Register for Customers; Key Account Managers in place for larger customers and A customer Charter which was developed in consultation with our customers |
| PR6 | Programmes for adherence to laws, standards, and voluntary codes concerning marketing communications, advertising, promotion and sponsorship Coillte adheres to the Irish Advertising Code, which is based on the principles established by the International Chamber of Commerce requires that all marketing communications:
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| PR7 | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. (Additional) Coillte: Nil Medite: Nil SmartPly: Nil |
| PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. (Additional) Coillte: Nil Medite: Nil SmartPly: Nil |
| PR9 | Sanctions for non-compliance with laws or regulations concerning the provision and use of products and services Coillte: Nil Medite: Nil SmartPly: Nil |